By leveraging its advanced features and capabilities, contact centers can streamline operations, improve agent productivity, and deliver exceptional customer experiences. Give customers control over their interactions with AI-driven self-service options, reducing costs and allowing agents to handle complex inquiries.

Transform your customer experience with Avaya's advanced contact center solutions, tailored to achieve your business goals and deliver measurable outcomes.

A full-featured contact center solution with real-time reporting. AXP Private Cloud A secure, dedicated cloud contact center on Microsoft Azure. AXP Public Cloud A scalable and advanced enterprise CX solution.

2023年11月20日 · What is Avaya Contact Center? Avaya Aura Contact Center is Avaya's comprehensive contact center solution created to help mid-sized enterprises manage their customers' experiences. It offers multimedia routing, workforce optimization, and …

Avaya Aura® Contact Center Release 6.2 provides a contact center solution for varied and changing business requirements by offering a suite of applications: • voice and multimedia contact processing • agent handling • management and reporting • networking • …

Avaya is the leader in Contact Center Solutions and can deliver it the way you need it— on premise or private, public or hybrid cloud. Is it Time for a New Agent Desktop in Your Contact Center? Build Loyalty and Value with Every Customer Experience. Read the Gartner report on how to Enhance the Customer Experience with an AI Advantage.

IP Office Contact Center is scalable from 1 - 100 agents to meet the market needs of IP Office customers requiring skills based routing, call recording, and multichannel (chat, email, outbound) capabilities.

Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia customer experience solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions.

Enabling call center agents to deliver a great experience. With Avaya Experience Platform On-Prem (formerly Avaya Call Center Elite), you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights.

The Avaya remote contact center: Working remotely raises unique challenges for your contact center team. Follow Avaya’s three key strategies to ensure success with your remote working model.