The PureCloud Softphone allows users in networks restricted from using WebRTC to use a computer with a USB headset to make calls. The PureCloud Softphone runs only on Windows-based computers and is not the same thing as the Genesys Cloud WebRTC phone.

The Genesys Cloud platform is the property of Genesys Cloud Services, Inc. It is provided for the intended use of your organization under terms of service.

The PureCloud Softphone is for users who wish to use a computer or laptop with a USB headset to make calls. The PureCloud Softphone runs on Windows-based PC’s and laptops. The current version of the PureCloud Softphone is 3036. For backwards compatibility, the previous versions are still supported and available.

The PureCloud Softphone is a software-based phone that requires Microsoft Windows. There is a separate software package to download and install before you can begin to use the phone to make and receive calls.

Download PureCloud Softphone for Windows (64 bit) Version: 16.2.0.1888

2018年2月14日 · Genesys PureCloud Voice, a 100% cloud-based telephony service, launched in the UK—with availability in the Netherlands, France and Ireland to follow this spring. The PureCloud voice service is expected to roll out to an additional 15 new markets this year, including countries throughout Europe and Asia Pacific.

Opt for our bundled Genesys Cloud Voice telephony service — or bring your own cloud carrier (BYOCC). Genesys Cloud™ voice services give you the tools to instantly respond to change. Self-service provisioning and auto-scaling capacity give you agility and control, with a usage-based pricing model you’ll love.

Genesys Pure Cloud by Fixtel – a scalable, cloud-based contact solution for improved team collaboration, real-time analytics, and better customer service.

Managed phones are phone models that you can configure through Genesys Cloud. Through the secure (HTTPS) Genesys Cloud provisioning process, the phone is sent the configuration which includes TLS (secure certificate exchange) and redundancy …

PureCloud gives you a flexible environment that instantly scales to meet peak demands. Meet evolving customer demands with continuous feature and capability updates. Interactive dashboards give you a consolidated view of customers, call center agents and interactions—across all channels and locations.