1. Double-click the Avaya one-X Agent icon on your desktop. 2. Click OK. 3. Type your station hardcode and password (same as the station hardcode) and click Log In. 4. Type in your agent extension and password click Log In.

Double click on the Avaya one-X Agent icon from your Desktop that was just created. You will only have to do these setting changes one time. After you have them setup they will stay for the next time you login. Note: If you are setup in the Office and get Beep in the Ear over your headset you need to check the “CM Auto Answer Support Required” box.

The Avaya Agent for Desktop enables Contact Center communication for VDI desktops, eliminating the desk hard phone and giving its users advanced communications capabilities. It does this by bypassing the voice and media transportation in the virtual machine and utilizing the media card on the VDI brick at the user station.

Avaya one-X® Agent is a desktop application built specifically to meet the needs of contact center agents and supervisors. Avaya one-X Agent gives contact center users the tools they need to be more productive, whether they're working in a headquarters location, in a …

Avaya One X Agent has been auto logged into and is reduced to the desktop tray at the bottom. When user tries to expand the One X Agent icon by double clicking it, the app does not expand onto the laptop screen. It appears to be hidden and unreachable. This also applies to any other app icon in the tray that does not expand when clicked.

Double click the Avaya One-X Agent icon on the desktop. Click on the OK button in the welcome window that opens. When you first load the Agent, the system will always have your agent ID in “Aux” status. This means you’re logged into the queue, but unavailable to take calls.

1.Click Start Avaya one-X Agent icon on your computer desktop. 2.Click OK on the Welcome window. 3.On the Login dialog box, perform the following steps: a.In the Extension field, enter the telephone extension number. b.In the Password field, enter the password. c.To change the settings for your extension, password, save configuration, server

Recognize the Avaya one-X icon on the VM Ware desktop. Log in and out of Avaya. Synchronize Avaya with Salesforce to enable the system to quickly populate the customer’s

Depending on the action they depict, these icons can appear on the agent status line, the Information line, a call appearance line, or in the general application area of the display screen.

use with Avaya one-X Desktop Edition: 1. Pair your headset to your Bluetooth adapter. 2. Disconnect your headset. The device is now paired, but audio is disconnected. 3. Start Avaya one-X Desktop Edition. 4. Right-click on the Avaya one-X Desktop Edition icon in the system tray, and then select Helper Apps>Bluetooth Integrator.