By leveraging its advanced features and capabilities, contact centers can streamline operations, improve agent productivity, and deliver exceptional customer experiences. Give customers control over their interactions with AI-driven self-service options, reducing costs and allowing agents to handle complex inquiries.

Transform your customer experience with Avaya's advanced contact center solutions, tailored to achieve your business goals and deliver measurable outcomes.

A full-featured contact center solution with real-time reporting. AXP Private Cloud A secure, dedicated cloud contact center on Microsoft Azure. AXP Public Cloud A scalable and advanced enterprise CX solution.

Avaya Aura® Contact Center Release 6.2 provides a contact center solution for varied and changing business requirements by offering a suite of applications: • voice and multimedia contact processing • agent handling • management and reporting • networking • …

Avaya is the leader in Contact Center Solutions and can deliver it the way you need it— on premise or private, public or hybrid cloud. Is it Time for a New Agent Desktop in Your Contact Center? Build Loyalty and Value with Every Customer Experience. Read the Gartner report on how to Enhance the Customer Experience with an AI Advantage.

Avaya OneCloud CCaaS is a contact-center-as-a-service (CCaaS) solution that delivers voice and digital channel customer engagement along with advanced AI-powered self-service automation and employee productivity tools so you can build a true cloud customer service call center.

Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia customer experience solution that allows small to midsize enterprises to anticipate, accelerate, and enhance customer interactions. Avaya Contact Center Select uses the Avaya IP Office telephone system to provide a real-time telephony platform.

Avaya Aura® Contact Center uses SIP along with standard SOA and Web-services interfaces to improve connectivity and establish collaborative interaction sessions regardless of media type.

Enabling call center agents to deliver a great experience. With Avaya Experience Platform On-Prem (formerly Avaya Call Center Elite), you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights.

Combine Avaya’s award-winning cloud-based contact center with Azure's scalability, interoperability, and security and you get reduced capital expenditure, accelerated cloud migration, and a platform that stays ahead of evolving market expectations and dynamics.