Here, Capita Software’s transformation and operations officer Michael Noonan shares how he and his team gave customer service a simplicity makeover, boosting NPS by 50 points in the process.

The internet allowed customers around the world to share their experiences, and the cloud made it easy to try a new application or service ... from the customer. Ensure simplicity is at the ...

These IIT-Delhi alumni say the reasons for their success are “simplicity, convenience and customer service”, a great recipe.

In today's ever-evolving marketplace, it's easy for companies to forget the one thing that truly matters to customers: simplicity ... of mind as they build their customer experiences.

Sixty-two percent of customers want simple and flexible customer service options, over new technology Only 15% of customers think businesses should invest in tech like voice assistants Sixty-eight ...

Customer service and ad relevance are two keys to attracting the Baby Boomer generation. Great sales are important, but most women in this age category want to see advertisements focused on age ...