Here, Capita Software’s transformation and operations officer Michael Noonan shares how he and his team gave customer service a simplicity makeover, boosting NPS by 50 points in the process.

These IIT-Delhi alumni say the reasons for their success are “simplicity, convenience and customer service”, a great recipe.

Sixty-two percent of customers want simple and flexible customer service options, over new technology Only 15% of customers think businesses should invest in tech like voice assistants Sixty-eight ...