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There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Consumer watchdogs also warn that scammers can create fake message boards that will recommend a bogus phone number or site for customer service. Clues that you're dealing with crooks: They're ...

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"Now, by the time consumers contact customer service, they've exhausted the many ways available to find an answer," Goodman says. "That means they're likely dealing with a complex issue that by ...

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Consumer watchdogs also warn that scammers can create fake message boards that will recommend a bogus phone number or site for customer service. Clues that you're dealing with crooks: They're ...

Consumers who call the customer service department of your call center are typically individuals who have a problem, concern or complaint and are looking for assistance. Handling these people in ...