Phones aren't to blame for retailers' CX woes. Rather, it's a lack of telephony between the phone system and CRM, which, when ...

Synonymous with IP telephony. The terms Internet telephony, IP telephony and VoIP (voice over IP) are used synonymously. See VoIP and IP telephony. THIS DEFINITION IS FOR PERSONAL USE ONLY.

The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term VoIP is widely used for the actual services offered (see VoIP for details), while IP telephony often refers to ...

IT is now well known that electric waves having a wave-length of less than about 8 metres are of little use for long-distance radio communication, owing to X the apparent inability of the ...

This new integration between the two solutions will empower customers with advanced call automation, cognitive services, and ...

Zoom Communications and Mitel announced the global launch of a hybrid cloud solution that integrates Zoom Workplace and Zoom AI Companion with Mitel’s communications platforms, including its leading ...

We believe the market opportunity is substantial, with more than 400 million enterprise telephony seats currently using on-premises PBX soft switch technology. Like most other software usage ...