A balanced scorecard is a tool designed to assist management by measuring a variety of critical success factors. Once these financial and non-financial metrics ... of Managing Change in Companies.

While these metrics address specific IAM concerns, they map to an IT management framework known as the Balanced Scorecard ... Rather than struggle to change existing processes and culture ...

The balanced scorecard helps enterprises in several ways. It reminds executives that in addition to tracking financial metrics ... organizational change management. In the absence of strong ...