Customer journey maps can’t fix all of these problems, but they do give businesses the opportunity to visualize the various touchpoints and experiences our customers pass through as they move ...

This adoption is part of Air India’s broader strategy to become a more AI-driven airline, improving efficiency and personalising customer service. By leveraging Salesforce Agentforce ...

The global customer experience platforms market is poised for remarkable expansion, with forecasts indicating a surge from ...

Since its launch at the Dreamforce conference in September 2024, Salesforce Agentforce changed the conversation around AI, customer experience and customer service. Shortly after the launch, ...

Customer journey mapping is a visual representation of the steps a customer takes to complete a specific action, such as signing up for a product trial or subscribing to a newsletter. Turn prospects ...

As part of Inside Housing’s CPD offering, watch the full webinar at the end of this article in association with Switchee, ‘Customer journey mapping – how to improve efficiency without compromising ...

LONDON, April 17, 2025--(BUSINESS WIRE)--AI-driven automation, particularly through Salesforce’s Agentforce, is beginning to change how businesses in the U.K. operate and could have wider ...