For both online and brick-and-mortar retailers, customer relationship management (CRM) systems offer a powerful tool to not only boost sales but also cultivate long-term loyalty. With the rapid ...

“Our omni-channel CRM solution is specifically designed to help organisations streamline and build customer loyalty – and client feedback shows it does just that,” explains 1Stream co ...

The CRM software industry has the lowest percentage of loyal U.S. customers compared to other software segments, including desktop, enterprise, and infrastructure, according to Walker Information's ...

Retail business showed the highest interest at 70%. For marketers looking to take their CRM and loyalty initiatives to new heights, understanding the transformative potential of CDPs is a crucial ...

Middleware vendor Tibco is stepping toward the world of business applications, announcing Wednesday it has acquired CRM (customer relationship management) provider Loyalty Lab for US$23 million.

Bankers at all points of the CRM spectrum are looking for a way to quantify the return ... The increase in customer satisfaction has generated loyalty, which has resulted in higher customer retention ...

In episode 359 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Lisa Erickson, senior director of customer relationship management (CRM) and loyalty at Sleep Number, the leader in ...

Sanlam Reality, the Sanlam Group's loyalty programme, was awarded Best Use of Data Analytics/CRM Application at the inaugural Loyalty Awards South Africa recently held in Cape Town. The Awards ...