Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

Companies use often-annoying chatbots to interact with customers ... and conserve my attention for the work and interactions I really care about.

Over the next few years, chatbots will become a ubiquitous component of the customer service ... it's since expanded to work on software and creative services that power the development of audio ...

But if you work for a company, maybe you won't believe chatbots are killing customer service until you see the evidence. Well, now you have it, thanks to a survey released this morning by CGS ...

Hermes, a parcel delivery company in the UK, has a customer ... Oracle Service Cloud and was looking for a product that would easily integrate with it. They started testing chatbot development ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful. Service chatbots ...

Trim’s chatbot speaking with a ... In fact, he would love to work with them to improve the company’s less-than-stellar customer service, in both practice and reputation; he ultimately sees ...

An AI customer service chatbot for international ... introduction of publicly available chatbot ChatGPT. Companies have turned to AI to streamline their work, amid an ongoing debate about how ...

For companies deploying these systems in customer-facing roles without human ... ordered to honor a refund policy invented by its own chatbot. In that incident, Jake Moffatt contacted Air ...