Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

It has integrated artificial intelligence across the company, most notably with an AI chatbot that it recently said does the equivalent work of 700 customer service agents. Klarna, which employs ...

Shah used the software to improve his in-house customer service chatbot Lina ... rely on call center work bracing for change, politicians, economists and workforce development experts said.

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful. Service chatbots ...

We called the airline’s customer-support line: no dice. We pleaded with its online chatbot ... service through social media has become strained. “Can you calm down and allow me some time to ...

The AI model made the policy up, sparking a wave of complaints and cancellation threats documented on Hacker News and Reddit. This marks the latest instance of AI confabulations (also called ...

An AI customer service chatbot for international ... introduction of publicly available chatbot ChatGPT. Companies have turned to AI to streamline their work, amid an ongoing debate about how ...

Companies use often-annoying chatbots to interact with customers ... and conserve my attention for the work and interactions I really care about.

For companies deploying these systems in customer-facing roles without human ... ordered to honor a refund policy invented by its own chatbot. In that incident, Jake Moffatt contacted Air ...