Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

Companies use often-annoying chatbots to interact with customers ... and conserve my attention for the work and interactions I really care about.

But if you work for a company, maybe you won't believe chatbots are killing customer service until you see the evidence. Well, now you have it, thanks to a survey released this morning by CGS ...

Hermes, a parcel delivery company in the UK, has a customer ... Oracle Service Cloud and was looking for a product that would easily integrate with it. They started testing chatbot development ...

Trim’s chatbot speaking with a ... In fact, he would love to work with them to improve the company’s less-than-stellar customer service, in both practice and reputation; he ultimately sees ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful. Service chatbots ...

An AI customer service chatbot for international ... introduction of publicly available chatbot ChatGPT. Companies have turned to AI to streamline their work, amid an ongoing debate about how ...

Not surprisingly, Oracle is positioning its chatbot platform as a simple interface for enterprise applications. But the chatbots made with it can work in ... already launched services for building ...

Image: Nikos Pekiaridis/NurPhoto (Getty Images) Klarna CEO Sebastian Siemiatkowski bragged on Tuesday that his company’s new OpenAI-powered customer service chatbot was doing the work of 700 ...

For companies deploying these systems in customer-facing roles without human ... ordered to honor a refund policy invented by its own chatbot. In that incident, Jake Moffatt contacted Air ...