AIDEC Digital, a subsidiary of the AIDEC Group of Companies, has officially launched its state-of-the-art Business Process ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

Outbound will be available on PC and Xbox Series X/S. A Closed Alpha for Outbound begins on April 14, 2025. Build your own home on wheels and live sustainably off-grid in Outbound.

Forbes contributors publish independent expert analyses and insights. Tom Sanderson is a Barcelona-based writer who covers Spanish football.

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If you or someone you know is affected by any of the issues raised in this story, call the National Domestic Violence Hotline at 1.800.799.SAFE (7233) or text START to 88788. “God is gonna take ...

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

An update is coming to the closed conversation form in Dynamics 365 Contact Center. If the administrator has enabled the option, service reps can view the recordings and transcripts at the end of the ...

Colt Data Centre Services (Colt DCS) aims to develop four new data centers in Germany. The company this week announced plans for Frankfurt 4 & 5 and Berlin 1 & 2. The two Frankfurt data centers will ...

Copyright 2025 The Associated Press. All Rights Reserved. Copyright 2025 The Associated Press. All Rights Reserved. In this Sept. 11, 2001 photo, firefighters work ...