The customer is always right. I started my company, Force12 Media, three years ago on a soggy Guinness-soaked napkin in a La Jolla, California, trying to invent my way out of an executive job with ...

The articles and discussions for Customer Service Week 2016 that I’ve seen focus on “external customers”--you know, the people we used to simply call “customers.” But what about the ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service ...

Internal Customer Service: How To Serve The People Who Serve Your Customers. If you’re going to be a great company for your customers, you need to be a great company for your employees ...