An Australian business owner was left in disbelief after catching a customer in a very brazen act months after the brand was forced to give her a refund.

CDK expands Fixed Ops Suite to all dealerships, boosting service efficiency, AI support, and customer experience ...

Learn about the serious implications of freezing money and closing accounts amidst troubling bank practices and lawsuits.

Sobot Aims to Deliver Intelligent yet More Human-like Service. AI has quickly become central to digital transformation in customer service. According to MarketsandMarkets, the glo ...

It’s time to start measuring and managing their worth. by Rob Markey The true purpose of a business, Peter Drucker said, is to create and keep customers. Most managers understand this, but few ...

Bennys Appliance Repair has announced a new effort to improve customer satisfaction and expand its services across Rhode Island. Established over four years ago in Cumberland, Bennys Appliance Repair ...

"Now, by the time consumers contact customer ... of service we get from a financial institution to the ease and simplicity of returning a product from Amazon." When a company lets us down, most ...

“The investigation determined that 53-year-old Amy Hudler of Colington was operating a 2021 Mercedes-Benz mail carrier vehicle owned by the United States Postal Service,” officers said.

Learn more Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform ...

A communication platform through which customers can contact customer service agents for assistance. Examples of channels include email, live chat, SMS, and phone. Offering multiple channels lets ...

A spokesperson added that the scam was not specific to Venmo and reminded users to only contact customer service through the app or official website.