The government has announced a delay to the switch-off of Radio Teleswitch Service (RTS) meters after certain warnings ...

Check if your energy meter is faulty How to get your meter tested You might be charged for a new meter How to get a refund from your energy supplier What to do if you have a smart meter Faulty ...

While some homes have always had a top-up prepayment meter, other customers have had one installed by their energy supplier after getting into debt on their energy bills. Energy suppliers were banned ...

This will happen by bringing prepayment energy charges in line with customers who pay by direct debit. Households which have prepayment meters are typically vulnerable or on low incomes.

Millions of Brits risk being wrongly charged on their energy bills unless they submit their meter readings by this weekend. Ofgem’s price cap is set to drop by 12.3 per cent from April 1 ...