The post-purchase journey greatly matters. For starters, returning customers, as outlined above, have up to a 60% propensity ...

This information enables businesses to customize their marketing, products, and support to enhance the customer experience.

A webinar by MONI, Magento and dotdigital offers advice on how brands can do better to capture sales at every stage of the customer journey. Forward-looking companies are investing heavily in ...

I want to take things one step further and examine how autonomous AI agents can result in exceptional CX in the e-commerce journey ... times of day to send a marketing email to a specific demographic.

If you own or manage an e-commerce business, you understand the importance of organizing customer interactions and data. No matter what you sell, CRM software can help you do just that. With the right ...