Customers are important, but employees and business owners have the right to protect their own interests. When dealing with a toxic customer who only wants to get their way, you have the power to ...

Forbes contributors publish independent expert analyses and insights. I cover retail, customer service and all things to do with small biz. This article is more than 10 years old. No one likes ...

These customer helplines are essential for delivering support, service, advice, and information& ... Dealing with Customer Inquiries. Updated on: May 2, 2007 / 7:28 PM EDT / MoneyWatch ...

With the good comes the bad, and in business this means dealing with difficult customers every now and again. Often, this is due to things you cannot avoid, such as a shipping issue that a third ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Here are seven sure-fire ways in dealing with difficult customers so you’re armed for the next encounter. 1. Keep your emotions in check. No one likes to be attacked or criticized by a customer, ...

Service industry workers often become the target of customers' ire, with hostile behavior creating a toxic work environment, affecting well-being. Israel says Iran violated ceasefire brokered by ...

It's definitely a moment of tension: A customer is unhappy, perhaps irate, and is seeking both attention and satisfaction. Or perhaps he's suffered a major setback—a storm or fire, for ...