AI chatbots for ecommerce now drive 40% more conversions in 2025—see how Shopify stores use them to boost sales, lower costs, ...

AI chatbots use first-party reviews as a source when prompted with travel-related queries 100% of AI Platform Perplexity’s responses to travel-related prompts reference review-based sources, compared ...

In general, retailers are looking at AI as a tool that can be leveraged to increase ef ciencies through automation, and to ...

The customer experience landscape is undergoing significant transformation because of advances in artificial intelligence (AI ...

Introduction In this digital age, the convergence of user experience (UX) design and artificial intelligence (AI) is changing ...

ChatGPT started the revolution, but it isn't the only AI worth using. We've tested the best AI chatbots to help you determine which one is right for you. I’ve been writing about consumer ...

It can apply to a customer service answer bot with limited canned responses, as well as a more sophisticated tool like ChatGPT. We specifically test chatbots that use a form of AI called large ...

Toby Walsh reminds us that navigating AI's industrial transformation goes beyond chatbots—impacting factories, systems, and ...

Singapore-based insurtech firm bolttech is integrating generative AI tools from Amazon Web Services (AWS) to improve customer ...

The emergence of agentic AI is a game-changer for retailers looking to optimize operations and enhance customer experiences.

We look at the areas of risk in artificial intelligence. Potential exposures abound, and include security and privacy issues, ...

Major tech platforms envision a future where online shopping becomes even more personalized. But they'll also have to ...