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Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

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Customer support has come a long way from being a transactional function to becoming a strategic pillar of business growth. In 2025, AI continues to be the driving force, enabling organizations to ...

"Whether it's families seeking time-saving solutions or individuals looking for locally sourced, nutritious options, we're ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service ... were busy shot up to 28.4% in ...

Alternatively, Daily Shake offers the Weight Loss Starter Pack, which includes 20 Sachets (two each of the 10 flavours), as ...

But this week, Cursor went viral for all the wrong reasons: Its customer support AI went rogue, triggering a wave of cancellations and serving as a cautionary tale for other startups betting big ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck ... of callers who heard a prerecorded ...

Welcome back to The Prompt, Buzzy AI coding tool Cursor's customer support bot replied to a programmer's query with a made up policy that doesn't exist. The snafu led to some users complaints.

Food delivery platform, Zomato has laid off around 600 customer support executive employees who were hired under its Zomato Associate Accelerator Programme (ZAAP). Sources said that this has been ...

We may receive compensation when you click on links to products we review. Please view our affiliate disclosure. Customer support software is evolving quickly thanks to AI. The tools on this list ...