If you've gotta creep through the drive-thru, might as well enjoy the ride. This fast food chain nails customer service even ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet their needs. The way businesses treat their ...

Games Car rental Amid skyrocketing complaints regarding customer service failures by the Social Security Administration (SSA), AARP ... Individuals “in extreme dire-need situations, such as terminal ...

LeaMond said AARP is "deeply troubled" by what it called "a startling and sudden decline in customer service," citing a skyrocketing rate of "agent busy" messages. That metric tracks the ...

Bill Dudley is a Bloomberg Opinion columnist. A former president of the Federal Reserve Bank of New York, he is a nonexecutive director at Swiss Bank UBS and a member of Coinbase Global's advisory ...

There’s virtually nowhere to hide for many US technology companies under President Donald Trump’s new tariff regime, the harshest in a century. After Thursday’s slump wiped $1.4 trillion in ...

Personal computers, smartphones and tablets are increasingly used to access media services. Audiences increasingly expect, from a technical perspective, to be able to watch linear and non-linear ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Abstract: This article aims to explore the requirements and challenges that Intent-Based Management (IBM) systems should look towards to deliver proper automation management in multi-stakeholder 6G ...

Customer service can make or break a business. Put yourself in the shoes of a customer ... Customers get sick of being on hold and may give up after a while. In the worst-case scenario, their issue ...