Trade associations involved in US broadband and wireless service say competition forces them to have good customer service, which may be news to many customers. The comments are in response to the ...

The agency told the FCC that if it adopts new customer service rules for the whole US, it should "permit state and local governments to set customer service standards that exceed the adopted ...

The two rules are: no “return-on-marketing” calculus & employees driven by extraordinary motives ...

Always a human. SHAPIRO: Customer service doom loops are just one small part of this new initiative. The White House is calling this collection of new rules Time Is Money, and you make lots of ...

This year, airline travelers are getting an early gift. New rules by the Department of Transportation are taking effect, giving airline passengers more leverage when things go wrong. "The biggest ...

One of the disciplines that is not taught in dental school and rarely taught in dental continuing education is customer service. Almost every dentist would agree that customer service is important, if ...