The future of contact centres is not about choosing between humans and technology. It’s about leveraging both to create a more efficient, empathetic and successful customer service environment.

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

Sharing innovative ideas about customer services like call centres, phone answering, business process outsourcing, lead generation, verification service, chat support etc. Join group 35 opinions 3 ...