The Integrated Transport Centre (ITC), an affiliate of the Department of Municipalities and Transport, has announced the ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

Coinbase suffers major data breach impacting over 69,000 customers, potentially costing $400 million, due to bribed Indian customer service workers.

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

New jobs are being created in India's service industry as the AI revolution picks up pace.

Despite the sector moving rapidly into an AI-powered era, human conversation is still critical in managing customer service ...

In one case cited in the report, a telecommunications company using AI-powered voice assistants saw a 39-point improvement in ...

Banks are more stable and healthier, but there is scope for improvement on the customer service side, Financial Services ...

Sky announces 2,000 jobs at risk at its customer service centres. The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to conduct ...

Sharing innovative ideas about customer services like call centres, phone answering, business process outsourcing, lead generation, verification service, chat support etc. Join group 35 opinions 3 ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres, ...