DODOMA: LAND inheritance and marital disputes have emerged as the most pressing legal issues facing Tanzanians, following the number of citizens who sought help at the Ministry of Constitution and ...

AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

A leak at a Middlesbrough Council building has seen staff temporarily relocated. Middlesbrough House, also known as the ...

Luware, a leading provider of customer service solutions built natively on Microsoft Teams, today announced the release for Virtual User, a new feature designed to revolutionise how contact centres ...

French call centre and office services group TP, formerly known as Teleperformance , on Wednesday announced new medium term targets including plans to return 1.5 billion euros to shareholders by 2028.

Former Council Leader and now Cabinet Member for a More Prosperous Powys, Cllr James Gibson-Watt ( pictured ), highlighted ...

A digital transport service has been developed in an attempt to address longstanding problems encountered by customers ...

Sanasa General Insurance Company (SGIC), one of the country’s leading insurance providers, has opened a new 24-hour customer ...

Verint ® (NASDAQ: VRNT), The CX Automation Company™, today announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance ...

One- stop Hub, avoiding visiting multiple offices for one service, assistance at every step of service delivery, one- stop contact centre and other services are the latest initiatives the government ...

The Integrated Service Centre will offer services from multiple agencies, eliminating the need for people to visit various offices. Meanwhile, the Public Service Contact Centre, through the toll-free ...