Financial Services Secretary M Nagaraju stated that banks are stable but need customer service improvements. Punjab & Sind ...

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

In one case cited in the report, a telecommunications company using AI-powered voice assistants saw a 39-point improvement in ...

Zoom’s business customers in India can now use Zoom Phone and Contact Centre together for easier calling and better customer ...

Industry-first cloud contact centre offers businesses a flexible omnichannel experience with Bring Your Own Carrier (BYOC) capabilities ...

Coinbase suffers major data breach impacting over 69,000 customers, potentially costing $400 million, due to bribed Indian customer service workers.

Financial Services Secretary highlights the need for improved bank customer service, citing stability and health of banks but emphasizing further enhancements for customer satisfaction.

South Cambridgeshire District Council contact centre was rated 98 per cent for high-standard service in mystery shopper review.

VinFast, Vietnam's electric vehicle manufacturer, has partnered with Global Assure to enhance its customer service in India.

New jobs are being created in India's service industry as the AI revolution picks up pace.