Financial Services Secretary M Nagaraju stated that banks are stable but need customer service improvements. Punjab & Sind ...

South Cambridgeshire District Council Contact Centre found 98% of advisors answered enquiries to a high standard.

AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

In one case cited in the report, a telecommunications company using AI-powered voice assistants saw a 39-point improvement in ...

Financial Services Secretary highlights the need for improved bank customer service, citing stability and health of banks but emphasizing further enhancements for customer satisfaction.

South Cambridgeshire District Council contact centre was rated 98 per cent for high-standard service in mystery shopper review.

New jobs are being created in India's service industry as the AI revolution picks up pace.

The Competitor Leaderboard report provides a detailed evaluation and market positioning for 18 leading vendors in the CCaaS space including 8x8, Avaya, AWS, Cisco, CM.com, Content Guru, Dialpad, ...

The Caravan and Motorhome Club’s Contact Centre has been recognised at this year’s UK National Contact Centre Awards, taking ...

The International Monetary Fund estimates over a quarter of Indian jobs are highly vulnerable to AI, while a Brookings study ...

New feature includes smarter routing, sentiment detection and language recognition ZURICH, SWITZERLAND, June 19, 2025 /EINPresswire / -- Luwar ...