Financial Services Secretary M Nagaraju stated that banks are stable but need customer service improvements. Punjab & Sind ...

AI is transforming telcos – from slashing customer resolution times to orchestrating real-time energy savings, reshaping both ...

RAC collected the prestigious ‘Contact Centre of the Year’ award for the second year running at this year’s South West ...

Financial Services Secretary highlights the need for improved bank customer service, citing stability and health of banks but emphasizing further enhancements for customer satisfaction.

South Cambridgeshire District Council contact centre was rated 98 per cent for high-standard service in mystery shopper review.

The Caravan and Motorhome Club’s Contact Centre has been recognised at this year’s UK National Contact Centre Awards, taking ...

GLASGOW city council has been hit by a cyber attack with fears customer data has been breached. The local authority confirmed ...

CDK Sandeep Jain on how Hybrid Intelligence and India’s IT talent are reshaping auto dealerships through AI-driven, ...

TransUnion’s innovative approach to leveraging CX insights to improve customer and agent experiences landed the organisation ...

This fast-growing customer experience consultancy helps brands thrive through tech-driven, people-first digital solutions.

A leak at a Middlesbrough Council building has seen staff temporarily relocated. Middlesbrough House, also known as the ...

Puneet Auto Sales, one of Lucknow’s trusted names in automobile excellence, is known for its top-notch customer experience and reliable service. Adding to its i ...