Despite the sector moving rapidly into an AI-powered era, human conversation is still critical in managing customer service ...

The call centre is based at the Department of Public Transportation, and customer service representatives are available to assist from 8:00 am to 8:00 pm, Monday through Sunday. Key Points: ...

Sky announces 2,000 jobs at risk at its customer service centres. The company says the planned job losses reflect declining call volumes as customers increasingly use digital technology to conduct ...