That was the message we received from a business owner.

And 43% said they raised their voice to a customer service representative to show displeasure about their most serious problem, up from 35% in 2017, the most recent previous time the question was ...

Author: Billy Loizou, APAC Area Vice President, Amperity The power of data in a go-to-market strategy can't be understated.

You can have lots of different functional leaders who grew up in and have expertise in their function — but when you're solving customer problems, you're solving operational problems.

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

Erie Insurance detected unusual network activity on June 7. The investigation is described by the company as ongoing.

He reveals in the video that the neighbour said it was his customer's problem despite it being their hedge. After cutting back the hedge, he is seen jokingly blowing the hedge trimmings back into ...