A Firebase security flaw in food delivery app Zing resulted in people accessing customer data like phone numbers and delivery ...

Cisco's AI prevents problems before customers know they exist, cutting support cases 25%. Inside their practical approach to ...

This approach can leave out an important ingredient: a deep understanding of what problem the brand is solving for the customer – the HCP or patient. "As brand builders, we are interested in the ...

The Swiggy delivery partner once ran a software company and is now trying to get his business back on track with every order ...

Bills that customers said did not come for months at a time, bills that seemed inflated, and other issues with electric and ...

Now, however, social media and other forms of technology are beginning to radically reshape the customer service landscape, giving consumers powerful new tools to solve problems and make ...

AI is making a lot of things easier. It saves time, increases productivity and can even enhance creativity when used well.

Rather than ranking companies with the worst overall customer service ... But what if you don't notice a problem until you unpack the set, set it up, and plug it in? Overstock says take it ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

Every day, she said, the AARP network's toll-free helpline receives calls about customer service-related scams. The AARP Bulletin highlighted the growing problem involving customer service scams ...

Talkdesk Customer Experience Automation introduces a new category in the customer experience market: fully autonomous, multi-agent AI automation discovered, built, orchestrated, and measured across ...

Mercedes got its first win of the season at the Canadian Grand Prix, but the team's power units went through some reliability ...