The Google Phone app currently includes a call log, but you can only filter it by missed calls. The latest Phone beta reveals work towards some new filter options. Those could include showing only ...

For instance, call center agents can be instructed to: Periodically reassure people that they’re listening Speak clearly without rushing or raising their voice Give people enough time to explain their ...

By remaining calm, empathetic, you can effectively calm an irate customer and improve their overall experience. When people are nervous, angry, or otherwise, I’ve found they usually want to vent ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

The breach, believed to have compromised all FBI devices using the bureau’s AT&T public safety service, included agents’ mobile phone ... customer accounts containing records of calls and ...

The breach, believed to have compromised all FBI devices using the bureau’s AT&T public safety service, included agents’ mobile phone ... customer accounts containing records of calls and ...

A Singtel customer in China was surprised to be charged for incoming calls he didn't answer. Stomper Kwong shared screenshots of his autoroam bill showing charges for two calls on Dec 26 and a third ...