The job market now values soft skills more than degrees. People skills are key for mid-level roles. Project managers need ...

Customer service skills are highly valued across industries ... Highlight Communication: Emphasize clear communication and empathy in handling customer concerns. 3. Showcase Problem-Solving ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Customer service skills are essential for many jobs, but how do you prove that you have them in an interview? You can't just say that you're friendly, patient, and helpful. You need to show ...

Mid-season in the landscaping business brings intensity: long days, full schedules, and the mounting pressure to keep ...

Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

The Transport Department says a job fair for the recruitment of taxi fleet drivers will be held on June 25 at the Cheung Sha ...

Curious about the benefits of call centers for your business? Call centers are essential for improving customer service, boosting efficiency, and reducing ...

Though Retrieval-Augmented Generation has been hailed — and hyped — as the answer to generative AI's hallucinations and ...

Freshworks unveils Freddy Agentic AI, a platform that automates complex tasks across support teams - no coding needed.

If you’re part of the 72% of Belleville residents that don’t have a bachelor’s degree and you’re looking for a job, there are ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...