MGM Resorts confirmed the end of the concierge desk at the MGM Grand, Park MGM, The Signature at MGM Grand, New York-New York, Mandalay Bay and Vdara, the outlet reported. The desks will close Monday.

Fazios, who stood behind the concierge desk at New York’s Intercontinental Hotel for seven years, explained why timing and politeness go a long way when dealing with hotel staff. If you’re ...