Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends ...

Have you ever asked a question online and received a helpful answer within seconds — no waiting, no phone calls, and no back-and-forth emails? That’s the experience many customers now expect, and ...

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For expectant mothers struggling with opioid use disorder, the stigma surrounding addiction can make it difficult to seek help. Drew Herbert ... While online chatbots can sometimes be unreliable ...

Unlike human customer service agents, chatbots never sleep or take breaks. This round-the-clock availability is particularly valuable in e-commerce, where purchases happen at all hours.

One way in which reading may help reduce loneliness is by enhancing ... time and better social interactions. So, while AI and chatbots can enhance our lives in many ways, they are not a solution ...