Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

To understand how AI will reshape the future of work, there are few better places to start than India’s $280 billion business ...

Charlotte City Council voted Monday night to spend nearly $2 million on a project, which will expand the center’s ...

Call centers used to something only enterprise companies could afford, but cloud phone systems can now also offer an accessible and affordable call center solution, to make it easier to manage all ...

Berkshire Health Systems has kickstarted the fundraising drive for Pittsfield's new housing resource center with a $300,000 ...

Nearly a year after a tragic system outage at the D.C. 911 dispatch center, 7News learns what has changed within the agency.

Records of hundreds of emergency calls from ICE detention centers obtained by WIRED—including audio recordings—show a system ...

Mayor Muriel Bowser is set to cut the ribbon on the newly reopened Public Safety Communications Center on Wednesday.

The Department of Innovation and High Performance is already in full swing, bringing a new city website and non-emergency ...

The event’s full title is the IAEA’s International Conference on Effective Nuclear and Radiation Regulatory Systems: Strengthening Competence, Agility and Connection in the Modern Era – or RegCon2026.

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WHAT THE BILL SAYS: The bill, which top White House aide and immigration hawk Stephen Miller has called “the most essential ...