The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer have a live voice on the other end of the line because the agents who ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

Call centers have long been front and center in providing customer service and support — in fact, IBIS World estimates that there are 36,787 customer care centers employing 305,000 individuals ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...

LLM Call Center,AI Call Center,大模型呼叫中心,大模型客服系统，可以对接市面上主流模型与私有模型：OpenAI,LLaMA,Kimi,通义千问,智谱 ...

Developed an interactive Call Center Report Dashboard (2023) in Excel using advanced formulas like COUNTIFS, SUMIFS, XLOOKUP, FILTER, INDEX, CHOOSECOLS, and DAX. Integrated pivot tables, slicers, ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

AppFolio reported solid Q1 2025 results, driven by increased customer value, new customer acquisition, and service adoption.