TCN, a cloud-based call center technology provider, will bring its User group conference in person for the first time, ...

New tools streamline workflows for sales and marketing teams, offering advanced automation and productivity features.United States, January 27, ...

I ended up doing really well at that and got promoted to supervisor, where I am now training those dialers that are calling homeowners," said DaBella Call Center Supervisor Nick Tovar. "It has ...

The South African Police Service (SAPS) in Welkom is urgently appealing to the public for assistance in locating the driver of a vehicle involved in a fatal hit-and-run incident. In a statement, the ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

He’s finally set his sights on the world of streaming with new Amazon series “On Call,” a gritty, action-packed drama about a veteran cop and her rookie partner working to serve and protect ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

While this is available on all 8×8 plans, it’s especially useful for call centers where agents don’t have a dedicated workspace. They can simply walk into the office, sit in front of any ...

The data center industry has been able to effectively manage increasing demands and ensure sustainable growth. Embracing a holistic approach is key for moving beyond the conventional siloed view and ...