The enhanced customer experience includes AI-driven support in the app that is more customized and available around the clock.

Salesforce announced the launch of an agentic employee service platform ... or recall it securely. "As customer zero of Agentforce, our teams are working alongside agents daily, which has led ...

Airbnb began rolling out an AI customer service agent in April to handle more customer queries without human intervention, CEO Brian Chesky said on a Q1 2025 earnings call last week. The company ...

An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Sign up here. Verizon first started deploying the new AI features in July 2024 ...

I was impressed by the speed and quality of the AI agents' responses. Not only were the responses immediate, but they were also empathetic, a quality in customer service often missed by ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences. Cisco is adding new features to its Webex collaboration tool as it ...

Welcome to the future of customer service! Jotform is proud to show off our newest innovation: Jotform AI Agents. Jotform found its roots as an online form builder that gave businesses and ...

Because of this, Gupta was looking for a customer service platform and partner that could scale with PhonePe’s rapid growth. PhonePe has integrated Freshworks’ Freddy AI Agent into its support ...

Cebu Pacific has teamed up with global AI customer service specialist Ada to launch its first generative AI service agent. This upcoming multi-channel innovation puts the airline at the forefront ...

For airline customer service workers, the holiday season serves it all: festive music on a loop, stressed-out travelers and, occasionally, movie-worthy triumphs. You might go see an airline agent ...

In addition to reducing the burden on your organization, they improve the quality of service by offering immediate assistance to users across different time zones, reducing wait times, and increasing ...

But AI agents are growing ever more sophisticated, showing promise in nearly every area of the enterprise, including customer service. Cisco is angling to be a leader in AI-powered call center ...