Phones aren't to blame for retailers' CX woes. Rather, it's a lack of telephony between the phone system and CRM, which, when ...

RingCentral's AI-driven growth and cost optimizations boost earnings. Read here to know why RNG stock is rated a BUY at $68 ...

This integration transforms the Zoom Contact Center into a comprehensive platform for banks and credit unions.

Now in its 26th year, this prestigious award recognizes companies that have demonstrated exceptional innovation and groundbreaking advancements in VoIP, IP Communications, and other related areas that ...

As first spotted by Android Authority, Google appears to be testing a new phone answering interface for its Phone by Google app. This in-progress redesign brings the app into better alignment with ...

The aircraft took off at 12.42am on 8 March. The flight proceeded normally, and at 1.19am the captain acknowledged an ...

A main access point to general practice is the telephone. To support patient journeys and reduce staff burdens, practices have been moving to Cloud Based Telephony (CBT) and the NHS provided funding ...

FIIs have been steering their focus from large-cap stocks to select small-cap names, signaling a change in market dynamics. While their growing stakes reflect confidence, small-cap stocks come with ...

She wondered if there was a more efficient and cost-effective solution. That’s when she discovered cloud telephony—a modern communication technology that replaced her outdated setup. With reduced ...

Economist and member of the Prime Minister’s Economic Advisory Council, Sanjeev Sanyal, welcomed the move, calling it a ...