资讯

No Jitter5 个月
Top Contact Center Stories of 2020Top Contact Center Stories of 2020
As I did in 2019, I looked to my top tweets of the past year to help guide my selection of the top contact stories of 2020. I am a frequent tweeter, but like so many things, the number of tweets I ...
No Jitter7 个月
Michael Flannery, Windstream Enterprise
Enterprise Connect 2026 marks a bold new chapter—bringing our unmatched community, insights, and innovation to Las Vegas for the first time. With elevated conference content, curated networking ...
No Jitter8 个月
No Jitter Roll: Calabrio and Microsoft Dynamic 365 Partner, DRUID AI Launches DRUID ...
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: DRUID AI’s launch of DRUID Conductor, ...
No Jitter1 年
Joe Ciuffo, Head of Marketing at ASAPP
TechTarget and Informa Tech’s Digital Business Combine. Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million ...
No Jitter1 年
Brent Kelly & Tim Banting
Brent Kelly is a principal analyst for unified communication and collaboration within Omdia’s Digital Workplace team. Since 1998, Brent has been the principal analyst at KelCor, Inc., where he ...
No Jitter1 年
JetBlue Travel Products Modernizing its Call Center with Twilio Products
Twilio’s SIGNAL customer and developer conference was held online on August 23, 2023. In the virtual session, “How JetBlue Travel Products modernized and took control of their customer experience by ...
No Jitter2 年
3 Essentials for a Secure, Connected Remote Workforce
Follow this guidance for protecting legacy investments while creating a long-term, sustainable plan for remote working.
No Jitter2 年
In Times of Economic Uncertainty, Invest in CX Technologies
Higher CX spending correlates with success in revenue, costs, customer satisfaction, and employee productivity, according to Metrigy’s research.
No Jitter3 年
The Modern Workforce Has Arrived. Are Businesses Ready?
The next generation of workstream collaboration platforms maximize performance and optimize flexibility for a mobile, transitional workforce.
No Jitter3 年
The Customer Experience is Still Aggravating: But AI Can Assist (When Done Right)
TechTarget and Informa Tech’s Digital Business Combine. Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million ...
No Jitter3 年
Genesys Receives FedRAMP In Process Designation, Mitel Releases Handset Devices
In this No Jitter Roll, we cover the latest news from Genesys, Mitel, Speechmatics, and AVer.
No Jitter3 年
Lee Balaklaw
Lee Balaklaw, MD, MBA is president of Schooley Mitchell of Louisa, a franchisee of Schooley Mitchell. He is a business optimization consultant, and cost reduction specialist.