At the SMMT International Automotive Summit, held yesterday at IET London Savoy Place, panellists discussed developments in ...

Learn to create a more compelling and valuable customer experience with Journey Maps for Marketers—a MarketingProfs Master Class. In 10 bite-sized lessons, you'll learn how to map your customer ...

N.Rich CEO Markus Ståhlberg unpacks the AI-powered GTM shift — and why marketing must lead system design to ensure long-term ...

Powered by data science and customer momentum, a new customer experience flywheel is replacing the funnel as customers increasingly engage across multiple physical and digital channels. More ...

Startups often encounter several pitfalls as they attempt to scale, including poor market definition, channel (mis)selection ...

Dassault Systèmes (Euronext Paris: FR0014003TT8, DSY.PA) today announced a five-year partnership with BoConcept, a global ...

Artist and entrepreneur Kathleen Plate, founder of Smart Glass Jewelry, believes aspiring entrepreneurs don't have to chase a ...

New CEO. Fresh brand identity. While NiCE redefines itself around Agentic AI, what bets are the contact center industry ...

As in some of the examples above, dedicated journey managers and journey teams begin to emerge, working cross-functionally to bridge silos in service of driving better customer outcomes. Navy Federal ...

RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today launched new Customer Journey Analytics at CCW Las Vegas ‘25, prov ...

Because life didn't stop when you got your fur baby...and now you need a lick mat slathered with peanut butter to keep them ...