Click to Learn More Google Voice is a great VoIP platform for making international calls over the internet, and it’s also one of the cheapest VoIP providers on the market, with plans starting ...

Voice over Internet protocol and public branch exchange systems -- VoIP and PBX, respectively -- are two ways of achieving the same end goal: to make and receive phone calls. Traditional PBX ...

Ten years ago, Gladly burst onto the CX scene with a revolutionary idea: to put customers at the center of customer service. As other platforms revolved around tickets and cases, Gladly created a ...

Our latest round of research indicates that Zoom Regional Unlimited and Google Voice Standard are the cheapest VoIP plans available. The Zoom Phone and Google Voice plans both start at just $10 ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

A great customer service experience can make or break a brand. One often overlooked part of that experience is how representatives sound. Accents play a powerful role in shaping perception ...