The high-tech marketplace provides not only customer service challenges, but also the tools to help companies conquer ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

Hertz, the rental car giant, recently confirmed that customer information was exposed through a cyberattack on one of its software vendors.

Customer acquisition might be the backbone of business growth, but customer retention is what sustains long-term success. In a competitive market where customers have endless options, reducing ...

Recent and upcoming Microsoft partner program updates include promos for Microsoft Copilot and Windows 365, a new way for ...

Your customers are the lifeblood of your business. Attracting and then retaining a strong customer base is the key to long-term success in e-commerce.  Enticing and keeping customers will be one of ...

Here are five business news stories you need to know today. Happy Friday, Cincinnati! I know we're all looking forward to the ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

How well does your organization know how customers engage ... Just make sure you’re prioritizing the steps that need attention. The best practices for customer journey mapping combine many ...

As we move into 2025, businesses face an ever-changing landscape. The need for effective marketing strategies is ...