Phones aren't to blame for retailers' CX woes. Rather, it's a lack of telephony between the phone system and CRM, which, when integrated, ascends CX to the next level.

Synonymous with IP telephony. The terms Internet telephony, IP telephony and VoIP (voice over IP) are used synonymously. See VoIP and IP telephony. THIS DEFINITION IS FOR PERSONAL USE ONLY.

Signal's messaging and telephony services are encrypted from beginning to end, making it impossible for outside parties to view or listen in on conversations.

The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term VoIP is widely used for the actual services offered (see VoIP for details), while IP telephony often refers to ...

IT is now well known that electric waves having a wave-length of less than about 8 metres are of little use for long-distance radio communication, owing to X the apparent inability of the ...

Oracle is adding to its applications portfolio with the purchase of computer telephony supplier Versatility for $12 million in stock. Versatility?s call centre capabilities will be added to Oracle?