Customer service at the Social Security Administration has been bad for years—and now it’s getting worse. Elon Musk’s Department of Government Efficiency initiative is leading a President ...

If you or someone you know needs support, our adult social care services may be able to help. You may also find useful information and resources from the following organisations. Adult social care ...

The Social Security Administration has temporarily closed 11 field offices around the country. Some temporary closures are due to scheduled maintenance and have reopen dates. Field offices are the ...

Elon Musk’s cost-cutting operation, the U.S. DOGE Service, set off a panic in March among elderly and disabled people after proposing that the Social Security Administration scrap many of its ...

When Veronica Sanchez called a Social Security hotline Thursday, she waited two hours before her call was abruptly disconnected. On Friday, she was on hold for six hours and still did not get thro ...

Update, April 14: The Social Security Administration has canceled its plan to end identity verification over the phone for those applying for retirement and survivor benefits. The policy was ...

Although the Social Security Administration has never missed a payment since it began issuing monthly checks in 1940, some recipients are afraid that they’re on the verge of losing the income that ...

Millions of retired teachers, firefighters, police officers and other public workers will see a boost in their Social Security benefits. The SSA has also changed how it will recoup overpayments ...

The Social Security Administration on Tuesday addressed outages being reported on its website and access issues for some users as a new deadline calling for more online usage nears. The ...

The Social Security Administration last week wrongly informed some recipients of Supplemental Security Income (SSI), the federal program that provides financial assistance to disabled Americans ...

Aliss Higham is a Newsweek reporter based in Glasgow, Scotland. Her focus is reporting on Social Security, other government benefits and personal finance. She has previously extensively covered U ...