Greater accuracy through web search, inline citations: Agentforce 3 features trusted, expanded grounding through the addition of web search as a data source, allowing agents to go beyond internal data ...

Explore QuickBooks Online Advanced vs Enterprise and discover which option offers better value, security, and features for ...

The celebrity chef and Intuitive Content chairman shares how traveling the U.S. for his show changed his perspective from being a chef into being a food advocate, and discusses the initiatives he ...

Real-time reactions during the CRM Playaz watch party for the Salesforce Connections 25 keynotes, featuring commentary from Alan Berkson, Liz Miller, Jon Reed, Bonnie Tinder, Rebecca Wettemann, and ...

Zoom announced a major advancement for its customer experience platform (ZCX), launching agentic AI capabilities with ...

In B2B video marketing, the thirst for viral views can overshadow a more vital goal: driving qualified pipeline. Taulia, a ...

Heathrow Airport is an Agentforce veteran, if there is such a thing for a nine month old offering. Peter Burns, Director of ...

In a noisy B2B landscape, brand building is the only way to create a lasting pipeline and differentiate in an AI-first world. The post How strong brands build stronger B2B pipelines appeared first on ...

Example of a customer journey map. Three steps to map customer journeys with data. While customer experience management is on the top of every C-suite executive’s list, the reality is that designing a ...

Visualizing The Customer Journey Map Understanding the nuances of your customers’ experiences is key to creating an effective visual representation of their journey. First, you must collect data from ...

Integrating Google Maps into your Salesforce environment bridges that gap, transforming simple address fields and geocodes into dynamic, interactive visualizations. This mapping integration allows you ...