Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

RM: Anyone working in or with the air cargo industry is aware of the current workforce issues plaguing the sector. Coupled ...

Rehan, a 28-year-old software engineer from Karachi, scrolls through TikTok while waiting for his Careem ride to work. It's become a bit of a routine, quick laughs, trending music, maybe a recipe hack ...

Missteps, Equipment Problems and a Common but Risky Practice Led to a Fatal Crash New details revealed by The Times show the complex failures on Jan. 29 before an Army helicopter crashed into a je ...