The rules for phone calls have changed. Here are the basics on when and how to make a phone call, and why you should think twice before leaving that voice mail.

A friendly tone prepares the ground for a fun conversation. It helps in communicating warmth and openness which makes the ...

Phone-call etiquette has never been more complicated. Family members, co-workers, spouses and friends can’t agree on whether it’s OK to call someone without first alerting them via text that ...

Loud conversations can break the rhythm of those around you, trespassing their personal space and annoying them. By opting to ...

From call answering to voicemails, smartphones have created a whole new sort of etiquette. WSJ’s Joanna Stern enlisted 89-year-old artist Burt Silverman to get perspective on how things have ...

We asked two communications experts for their take on calling someone out of the blue. If you ask Anna Musson, an etiquette ...

Your phone number again; Additional Notes About Phone Etiquette . Return phone calls promptly. If you are driving, in class or otherwise occupied, let the call go to voicemail and call back at a ...

According to etiquette expert Julie Lamberg-Burnet from the Sydney School of Protocol, you've been using your phone too much ...

People no longer pick up the phone and instead, just fire off a text, opting for convenience over a human interaction. Then, when they have to actually make a phone call, for a restaurant ...

What Is the Proper Etiquette for a Telephone Sales Cold Call?. A cold call is a phone conversation in which you don't necessarily expect the customer to purchase your goods or services.